Adopting Office 365 can seem daunting and the constantly changing product adds yet another level of complexity. While training gives you the basic understanding of the product and steps to complete tasks, ongoing coaching can provide even greater value by giving you experience on how to apply your knowledge.
Outside of work I spend a lot of my time coaching kids in sports like baseball, soccer and basketball. Those experiences have provided insight for me as I help organizations adopt new technologies like Office 365 and SharePoint. Here are some of the reasons why coaching should be a part of your Office 365 Adoption strategy.
Coaching is On-Going
Even if you participate in multiple days of training, it is usually confined to a smaller period of time and may not be applied right away. Ongoing coaching occurs over multiple weeks to allow the lessons to be absorbed and put into action immediately. Repetition also drives home concepts to become second nature for future scenarios.
The best coaches understand that getting a team member to an optimal performance level involves a personalized approach since each person starts at a different point in the process. While training follows a pre-defined script, coaching takes a look at the current situation and makes minor adjustments to move people to another level.
Coaching Prepares for the Unexpected
Most training courses are highly structured for consistent delivery which helps people understand functionality but may still leave a gap when a new scenario is uncovered. Coaching uses existing work and challenges to help people learn how to apply knowledge to produce results in unscripted scenarios.
Coaching Delivers Results
After you are trained, you may have some new skills but you still haven't delivered anything for your organization. Through coaching and using actual scenarios from your existing workload you can not only learn a new skill but also get your work done (more productively) at the same time.
BadgerPoint Solutions offers Office 365 Coaching and Adoption Services and provides an outside perspective based on helping organizations of all sizes. Contact email@example.com to find out more information.